Privacy Policy

This policy covers the BlueCoordex website and the BlueCoordex service coordination platform. BlueCoordex connects customers with independent service providers across three tracks — Health, Education, and Everyday Services.

BlueCoordex is in the process of being incorporated in India. Once incorporation completes, the registered entity name and address will be published here.

We collect only what we need to coordinate a service for you:

• Contact details — your name, phone number, and email address, so a provider can reach you and we can confirm your booking.
• Location — the area or address where the service is needed. We use it to match you with nearby providers; a plumber in another city is no use to you.
• Service request details — what you asked for, when, and its status, so we can track the request and resolve disputes.
• Messages you send us — including anything you write to us over WhatsApp, email, or the contact form.
• Account information — if you sign in with Google, we receive your name, email address, and profile picture from Google. We do not receive your Google password.

• Card and bank details. Payments are handled by an established Indian payment gateway. Your card details go to them, not to us — we never see or store them.
• Tracking across other websites. This site runs no advertising pixels, no analytics scripts, and no third-party trackers. See our Cookie Policy.

• To match your request with a suitable, verified service provider.
• To let you and the provider coordinate — sharing the details each side needs to complete the job.
• To send you booking confirmations, status updates, and support replies.
• To handle complaints, refunds, and disputes.
• To meet legal, tax, and regulatory obligations.

We do not sell your personal information, and we do not share it with advertisers.

• The service provider you booked — they receive the details needed to do the job: your name, contact number, location, and what you requested.
• Our payment gateway — to process payments and refunds.
• Communication providers — WhatsApp and our SMS provider, to deliver messages and one-time passwords you have asked for.
• Authorities — where we are legally required to, or to investigate fraud, safety incidents, or abuse of the platform.

WhatsApp is our main support channel. If you message us there, that conversation — and anything you include in it — is processed by WhatsApp under their own terms and privacy policy in addition to this one. Please do not send card numbers, passwords, or identity-document images over WhatsApp.

We keep service request records for as long as your account is active, and afterwards only as long as needed to meet legal, tax, and accounting obligations, or to resolve an open dispute. Support conversations are kept as long as they are useful for supporting you, and then deleted.

Access to customer data is restricted to the people who need it to run the platform. Passwords and one-time codes are never stored in readable form, and traffic to our platform is encrypted in transit. No system is perfectly secure, so if we ever discover a breach that affects you, we will tell you.

• Ask for a copy of the personal information we hold about you.
• Ask us to correct anything that is wrong.
• Ask us to delete your account and personal information, where we are not legally required to keep it.
• Opt out of non-essential messages at any time — service updates about a booking you made will continue.

To make any of these requests, contact us using the details below. We will respond within 30 days.

BlueCoordex is not intended for children under 18. Where a service is booked for a minor — a tutor, for example — the booking must be made by a parent or guardian.

If we change this policy we will update the date at the top of this page. Material changes will be communicated to you directly.

Questions about this policy, or a request about your data? Email bluecoordex@gmail.com or call +91 92881 76425 (Mon–Sat, 9AM–9PM IST).